We clean your car with environmental awareness, quickly and reliably.

HEP TEMIZ OTO SERVICES AND FOREIGN TRADE LIMITED COMPANY PRIVACY POLICY

Last Update: 01.09.2024

HEP TEMİZ OTO SERVICES AND FOREIGN TRADE LIMITED COMPANY (referred to as "Company") values your privacy. This Privacy Policy explains how your data is collected, used, shared, and protected, complying with the KVKK, GDPR, and other regulations. This policy applies to the www.heptemiz.com website and HepTemiz mobile application.

By using our website or mobile application, you accept this Privacy Policy.

1. Data Collected

  • Identity Information: National ID Number, Full Name
  • Contact Information: Phone Number, Email, Address
  • Vehicle Information: Vehicle details for service requests
  • Usage Data: Booking history, location information, service preferences
  • Device Data: IP, device ID, browser type
  • Cookie Data: For session control and security.

2. Service Process

  • Heptemiz is not responsible for key delivery for interior and exterior washing. All responsibility in this process belongs to the user. The key is taken from the user before washing and delivered to the user after washing. In addition, Heptemiz is not responsible for valuable items found in the car.

3. Cookies and Analytical Technologies

Cookies are used to improve user experience. Categories include:

  • Mandatory Cookies
  • Performance and Analytics Cookies

4. Purpose of Data Collection

  • Service provision and payment processing
  • User authentication and experience improvement
  • Marketing and legal compliance

5. Data Sharing

  • Service providers (for payments or bookings)
  • Legal authorities (if required)

6. Data Security

Technical measures like encryption ensure data safety.

7. Data Retention

Data is kept only as necessary for services and legal obligations.

8. Data Subject Rights

You can request data access, correction, deletion, objection to processing, or withdrawal of consent.

9. Processed Personal Data

  • Wallet balance information
  • Transaction history (top-up, spending, refund, etc.)
  • Payment method information (credit/debit card token information – via payment provider)
  • Data Processing Purposes
  • Ensuring in-app payment/wallet use
  • Conducting and recording financial transactions
  • Configuring refunds, balance checks, and campaign definitions

10. Storage Period

  • 10 years for financial records
  • Wallet transaction information for as long as the user account is active + legal periods

11. Heptemiz Wallet

  • The balance in the user's wallet will be reset if not used within 1 year from the last transaction date.
  • Amounts loaded into the wallet cannot be withdrawn as cash and can only be used for in-app services.

12. Changes

Updates to this policy will be published and notified as required.

13. Contact Information

HEP TEMİZ OTO SERVICES AND FOREIGN TRADE LIMITED COMPANY
Address: İstanbul - Başakşehir - Güvercin Tepe Street, Gül Street No:184/186D
Website: www.heptemiz.com
Email: info@heptemiz.com
Phone: +90 501 100 99 99